Effective August 29, 2016
You may provide information to us when you visit one of our websites, including any website where this Policy is posted, and any subdomains or mobile versions (collectively, the “Site”), use one of our mobile applications (the “Mobile App”), or interact with our other on-site or web-enabled technologies, such as on premise WiFi, Bluetooth beacons and interactive kiosks. We may refer to the Mobile App, Site, and these related web-enabled technologies, electronic and/or digital products or services collectively as our “Digital Services.”
Please note: This Policy does not apply to information collected by third parties, for example, when you purchase a ticket from a third party ticketing provider through links on our Digital Services, visit a third party website, or interact with online advertisements. Please take a moment to review the privacy policies of third-party sites before you disclose information to them, as we cannot be held responsible for their actions with regard to your information.
- What choices do I have about the collection, use, and disclosure of my personal or other information?
We may collect personal and other information about you when you use any of the Digital Services, as described below. “Personal Information” is information which can be used to distinguish or trace an individual’s identity, such as their name, mailing address, email address, etc. whether used alone, or when combined with other personal or identifying information which is linked or linkable to a specific individual. We typically collect Personal Information and other data from you, and use that information in the following ways and as otherwise set forth in this Policy or otherwise communicated to you from time to time (subject to your consent when required by applicable laws). Please note, any information collected under this Policy may be associated with other information about you, whether by us or a third party service provider. For example, we may from time to time obtain data from third parties such as business partners or other companies and append it to existing user data to add more detail to the information we have about you.
When you register on the Digital Services
If you sign up for our newsletters, emails and other offers
If you contact us through the Digital Services
Automatic collection when you access our Digital Services
When you make a purchase.
Some of our Digital Services may enable you to buy tickets or make other purchases. Some purchases on our Digital Services or on our premises are handled directly by the Company, and others are managed and processed by a third party service provider. We, or third party service providers may collect Personal Information when you make purchases through our Digital Services, by telephone, or at our events and venues. For example, we or our third party service providers may collect your name, email address, phone number, mailing address, payment account information, security codes, other Personal Information that may be required to process your transaction, and other information depending on the purpose for which the Personal Information was provided. If you are purchasing tickets through third parties on our Digital Services, some or all of your purchase may be processed by a third party, tickets may be issued and managed by that third party, and your Personal Information will be subject to the policies of that third party. We or the third party service provider use purchase information in order to administer, manage and correspond with you about your purchase, and may also add your Personal Information to either of our databases in order to inform you of upcoming events, offers or other information that may be of interest to you. We or a third party service provider may also collect and store your purchase information and associate it with other Personal Information held about you in order to personalize the services and relevant offers.
If you use our Mobile App.
Many of the Company’s venues or events have Mobile Apps associated with them. If you download and use our Mobile App, we or third party service providers may collect information through that Mobile App, including the Personal Information and other registration, login, or payment information you choose to provide; information about your device (such as your IP address, OS, device model, your device’s proprietary advertising identifier;) and information relating to how you use the Mobile App (such as the content you view, ads you click, and purchases you make.) When you consent to our Mobile App’s use of location services, or otherwise depending on the settings on your mobile device, we or third party service providers may collect the precise location information provided by your device, including data provided by your GPS, WiFi, or otherwise obtained when the Mobile App or your device interacts with a beacon at our locations or events, and/or at selected third-party locations. We collect the information primarily to facilitate the functionality of our Mobile App and deliver valuable, entertaining content to you. For example, we collect your registration and payment information so we can show you content that interests you and to process transactions on your behalf. We may collect your device’s location in order to show you offers or features available near you at our venues or events , to deliver more relevant information and ads, and to better understand how users interact with our venues or events . We may combine data we collect through our Mobile App with other information we hold about you so that we can personalize or improve the relevance and quality of the services we provide you.
If you enter a contest, sweepstakes or other promotion.
When you post comments or other content on our Digital Services.
Our Digital Services may enable users to post comments or other content online, including via social media. We typically collect your name, email address, and website when you leave a comment or post other content on our Digital Services. We may use this information in connection with your postings, or to contact you about a post you have made. Please be aware that your name, website and any other information you provide in a comment box or similar field on our Digital Services, including any additional Personal Information, may be made public as soon as you post it on our Digital Services. We do not screen comments or other postings for personal or inappropriate information. If you post a comment or content to social media that references our official accounts or otherwise use your social media accounts in conjunction with your visit to our Sites, your comment or content may appear on our Digital Services. We may receive additional information to the extent provided to us by the social media platform; typically your name, email, list of social media connections, and other material provided to us by the social media service. See those third party providers for more information and to adjust your settings regarding how you personal information is shared with us.
When you complete a Survey.
When you apply to be a vendor, volunteer or employee
We may allow you to use our Digital Services to apply to be a vendor, volunteer, or employee at one of our venues, events or festivals. If you choose to apply, we will collect the Personal Information and other information required to process your application; may vary, but typically includes your name, personal address, telephone and phone number, email address, and certain additional information relevant to the position or placement (such as your work history, information about your products/services, etc.). A third party service provider may collect this information you provide us in your resume or cover letter. We use the information we collect during the application process only to process and evaluate your application. We will not use this information to contact you except with regard to your application’s status or outcome. For questions about our handling and use of information you provided in an employment application, please contact us at the address below. Note that we may receive your Personal Information from our employment application service provider or they may provide us access to your Personal Information so that we may review and assess your application.
Cookies, tracking, and interest-based advertising.
We may collect data from physical proximity beacons, RFID bracelets, or similar tracking technologies located in or near our venues or events, or (through partnerships with local businesses or entities) in other locations visited by users of our Digital Services. Proximity beacons emit radio signals and detect when a device enters a specific area. RFID bracelets (such as those worn by attendees at our festivals) each have a unique electromagnetic tag that can be read by a scanner. Through our use of RFID or beacon technologies, we may collect data about your location and other contextual data when you are near a beacon or when your RFID bracelet is scanned. Further, if your device preferences allow us or our Mobile App access to location services, we may collect information about the precise location of your device in or near our festivals, programs, and/or other events, including data from each of our or our partners’ beacons, wifi access points, or other location services with which you interact. This information may be collected when you are using one of our Mobile Apps and, periodically, in the background. We typically use this information to send you relevant, targeted advertisements or offers (for example, a discount on food purchases near our event;) to analyze and improve our guests’ experience at our events; and to determine which events and services guests visit. We and any third parties enabling these features may store location data and combine it with other information we hold about you, including your customer profile. You may disable your mobile device’s communication with location services or proximity beacons by disabling the appropriate network interface (such as wifi or Bluetooth,) modifying your preferences for location services through your OS, or as otherwise described below.
Other sources of Personal Information or data
What choices do I have about the collection, use, and disclosure of my personal or other information?
You may access or update any Personal Information we hold about you by sending a letter or email using the contact information listed below. We will respond to reasonable requests for access or revision and will provide access to the extent required or allowed by law. However, we may decide not to grant access or make revisions where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in any given case, or when the rights of others would be violated by granting the access. To obtain a list of the Personal Information that the Company holds about you, or for residents of California (as required by California law) any Personal Information the Company has disclosed about you to third parties for direct marketing purposes during the preceding calendar year, please send a written, signed request to: AEG Live, Marketing Department, 425 W. 11th Street, Ste. 400, Los Angeles, CA 90015 or via email at email@example.com.
We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we cannot be liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Policy, or third parties to whom you directly provide your Personal Information (such as when you purchase a ticket from a third party through links on our Digital Services). Furthermore, please remember that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure.
Our Digital Services are neither directed at nor intended for use by minors. Further, we do not knowingly collect Personal Information from minors. If we learn that we have inadvertently done so, we will promptly delete it. Do not access or use the Digital Services unless you are 18 years old or older or under the supervision of your parent or guardian.
By providing us with any Personal Information you expressly and unconditionally release and hold harmless the Company, its parents, subsidiaries, affiliates, related companies and their respective shareholders, owners, members, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, we cannot be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your Personal Information by any third parties who receive your Personal Information. We make no representations or warranty regarding any third-party’s use, collection or disclosure of your Personal Information.
By using any of our Digital Services, you consent to the terms of this Policy. We may change this Policy from time to time. We will post the effective date for this and any revised policy. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest Policy. Your continued use of our Digital Services constitutes your acceptance of any revised Policy.
If you have any questions about this Policy, our privacy practices, or your dealings with our Digital Services, please contact: AEG Live Marketing Department 425 W. 11th Street, Ste. 400 Los Angeles, CA 90015 firstname.lastname@example.org